Customer Services Associate

Overview

We're looking for a Customer Services Associate to join the team on a fixed-term basis. You'll be the first point of contact for handling queries, supporting system administration, and ensuring a high standard of service in line with regulatory requirements.

Key Responsibilities

• Manage incoming queries via phone & email
• Take ownership of queries through to resolution within agreed service levels
• Carry out system administration and maintain accurate records
• Support joining, moving & leaving processes
• Ensure compliance with regulatory, security, and audit standards
• Investigate issues and maintain data accuracy
• Contribute to service improvements and team performance targets

Skills & Experience

• Strong communication skills (written and verbal)
• Confident handling customer queries
• High attention to detail and organisation
• Ability to prioritise and work in a fast-paced environment
• Team player with a proactive approach

Personal Attributes

• Customer-focused with a positive attitude
• Willing to learn and adapt
• Strong time management and problem-solving skills
• Committed to delivering fair customer outcomes

This is an office based role, 35 hours per week for a 12 months fixed term contract ideally starting ASAP.