Duration - 12 months
1. Quality Assurance & Performance Reporting (20%)
- Establish and drive vendor partner Quality Assurance (QA) processes, focusing on assessing the quality of manager coaching, consultant conversations, and training delivery.
- Align QA process and execution across all International teams in partnership with vendor managers and Quality Assessors (QAs).
- Lead Monthly Business Reviews for the UK sales leadership team, delivering actionable data, insights, and recommendations based on performance and priorities.
- Contribute relevant enablement data to Quarterly Business Reviews for partner sites.
- Implement and facilitate call evaluation calibration sessions driven by Team Leaders and QAs at partner sites.
- Evaluate Team Leader coaching sessions and deliver Coach-the-Coach feedback.
2. Performance Improvement & Consultation (20%)
- Act as a performance consultant by partnering with stakeholders to confirm performance gaps.
- Design and manage learning interventions aligned with Performance Based Training methodology and evolving business needs.
- Train and coach vendor partners on the expected delivery of training content.
- Conduct regular facilitation observations, providing constructive, targeted feedback to vendor partners.
- Document and standardize existing processes and practices to ensure consistency of application across vendor sites.
3. New Hire Training & Onboarding Oversight (20%)
- Coordinate the end-to-end new-hire onboarding and training schedule with vendor sites, including managing technical access and issue resolution for systems (e.g., Docebo, GSET, Slack, Amazon Connect).
- Enable vendor partners to successfully onboard new hires and ensure access permissions are accurately updated for all onboarded and off-boarded vendor employees.
- Train vendor partners on onboarding expectations, including the delivery of our sales methodology, accounting workflow sessions, and SME sessions.
- Refine the onboarding process to maximize efficiency and ensure parity with the UK FTE onboarding experience.
4. Content Strategy & Creation Support (10%)
- Conduct Needs Analysis following stakeholder content requests to define clear outcomes.
- Manage end-to-end project timelines for content delivery.
- Develop basic training materials (in conjunction with partner sites and the Content Design team) to quickly bridge identified performance gaps.
- Collaborate with UK Sales Enablement Specialists (SESs) on the rollout and embedding of new product training and refreshers with partner site teams.
- Maintain a central, approved repository of training content.
5. Technology Implementation - Non-Technical (10%)
- Act as a key contributor to the rollout and adoption of new tools, including Quality Assessment, Coaching, and AI-based coaching tools, for UK sales leaders and agents.
- Gather and synthesize user feedback to identify and drive continuous system improvements.
6. Run the Business & Stakeholder Engagement (20%)
- Maintain expertise in current systems and sales methodologies.
- Attend critical UK sales and enablement forums, including Sales All Hands, Quarterly Launches, and stakeholder meetings aligned to key responsibilities.
- Drive weekly or bi-weekly 1:1s with Team Leaders and Quality Assessors at partner sites.
