Process Improvement Specialist

Process Improvement Specialist

9 month contract | Hybrid working in Central London (2-3 days per week)

This is a high-impact role sitting within a fast-paced commercial team, supporting global operational excellence initiatives and driving improved ways of working across key stakeholder groups. You will play a pivotal role in improving processes, enhancing tooling adoption and embedding scalable, efficient operating models. This role requires someone confident operating in complex, cross-functional environments who can influence teams, challenge BAU thinking and drive measurable change.

Key Responsibilities:

• Lead process optimisation and operational excellence initiatives
• Document and map workflows across Commercial, Finance and Payments teams
• Develop and clarify RACI frameworks
• Drive improved adoption of Jira and associated tooling
• Embed structured, scalable ways of working across stakeholders
• Apply Lean/Continuous Improvement methodologies
• Manage change resistance and influence behavioural adoption
• Work closely with internal stakeholders to align responsibilities and execution

What We're Looking For:

• Experience in Operational Excellence/Process Improvement
• Strong background in documenting workflows and process mapping
• Experience implementing or improving tooling adoption (Jira exposure ideal)
• Lean Six Sigma (Green Belt desirable)
• Demonstrable change management and stakeholder management experience
• Comfortable challenging BAU and driving new ways of working
• Strong resilience and confidence in complex environments

Additional Information:

• Hybrid working (2-3 days per week in Central London)
• Immediate start preferred
• Daily rate £300-340pd inside IR35