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Helpdesk Support Engineer

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Job Summary

  • Singapore
  • Contract
  • BBBH830779
  • Oct 15, 2022
  • Competitive
Job Description

We are looking for Helpdesk Support Engineer on a 12-Month contract for a multinational bank with the possibility of extension or permanent conversion.

Job Description

  • Respond to requests for technical assistance by phone, email, chat.
  • Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.
  • Knowledge on ticketing tool (ServiceNow).
  • Escalate problems (when required) to the appropriate teams.
  • Identify and learn appropriate software and hardware used and supported by the firm.


  • Singaporeans only.
  • 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
  • In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
  • Understanding on Active Directory, Networking, Messaging and Hardware necessary.
  • Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
  • Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
  • Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
  • Able to speak mandarin, this is required for the role as the help desk support will need to speak to internal users in China whose first language is Mandarin.

If you feel that you have the right skills or experience for this role, please apply to this job or send your CV to

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

GQ Low
Morgan McKinley Pte Ltd
EA Licence No: 11C5502 | EAP Registration No: R22104891