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Business Analyst- CRM

Job Seekers Singapore Project & Change Management Financial Services - Insurance

Job Summary

  • Singapore
  • Contract
  • BBBH789408
  • Aug 05, 2021
  • Competitive
Job Description

Morgan McKinley is looking for a Business Analyst to support one of its financial services clients. This is a contract position with is a multi-billion dollar global business, delivering products to nearly half a million customer organizations and partners worldwide.


Job Responsibilities


  • Define, estimate and plan detailed approach to analysis work streams
  • Delivering within a CRM Project
  • Facilitation of requirements gathering workshops or discovery
  • Understand the business domain/ needs and help convert those into effective IT solutions
  • Collaborate with BAs and other technical and non-technical resources to ensure holistic and complete solutions
  • Play an active role in all phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user support.
  • Support Testing processes (both IT & business testing)


Key Requirements:


  • Practical experience of estimating and detailed planning of analysis work streams & reporting against plan
  • Experience in at least one CRM system
  • Experience of designing and working within clearly structured frameworks and approach to analysis
  • Ability to complete User stories, Business Specifications, Use cases, Functional Specifications, Workflow Diagrams, Gap Analysis, Business Case, and ROI Analysis documents, as required
  • Passion for analysis and awareness for best in class practices across the insurance industry
  • Problem solver with a curious mindset
  • Expertise in business analysis tools and techniques (Including Agile, Scrum, Kanban)
  • Data driven evaluator using insight from markets, customers, competitors
  • Technical knowledge, understands architecture, development and systems
  • Commercial thinker, challenger of the norm
  • Strong relationship builder and engaging facilitator skill set
  • Confident stakeholder management skills
  • Process and requirements engineer, resolver of ambiguity and conflicts
  • Clear and concise communicator, understands and adapts to the audience
  • Influential knowledgeable and decisive
  • Skilled negotiator, manages complexity
  • Experience with Web technologies
  • Have demonstrable practical experience of working with remote teams in a multi-site environment with previous exposure to remote programming teams.


If you are interested in this role or know anyone who will suit the requirement please email your CV to


EA License number: 11C5502

EA Name: Jones Zlatka Aleksandrova

Registration Number: R1551071

Consultant Details

Consultant Details

Zlatka Jones
Zlatka Jones
  • Manager | Project, Transformation & Consulting
  • +65 6818 3164