Assistant Lead Analyst - Applications, Enterprise Management
- BBBH784477 Jun 09, 2021 Competitive
This role will work closely with the existing team for support for application systems and be involved in various stages of the SDLC with lead project teams.
Position Summary / Project Description
Successful candidate will work with the existing team for assuming primary/secondary support for various application systems.
Coordinate analysis leading to Change Requests.
Implement National Level Policy changes.
Cross support for multiple institutions.
System config and/or setup for institutions on-going operational needs.
Role and Responsibilities
Provide on-going application support and be involved in various stages of the SDLC with lead project teams.
Perform user requirement analysis for the development / implementation of new systems and/or enhancements to existing systems.
Evaluate potential solutions and make recommendations to resolve business problems.
Involvement in the system integration testing phase prior to implementation.
Plan and coordinate end-user training for any system implementations or enhancements.
Liaise closely with business users and build good rapport.
Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
Support the team in defining project requirements, tracking and documentation.
Provide 24/7 primary application maintenance support, rotational basis.
Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.
Assist team in Change Approval Board and Pre-commissioning preparations.
Lead team and front users in problem investigations and resolutions.
Review Vendor SLA reports.
Support transition phases from project to operations.
Requirements / Qualifications
Successful track record in service management, user and vendor management (good to have).
Experience in MS Windows environment & application support.
Strong analytical skills and ability to work independently.
Experience in healthcare industry is an added advantage.
Degree in Computer Science, Computer Engineering or equivalent.
Experience in SAP Applications/Modules is an added advantage.
EA Licence No: 11C5502 | EAP Registration No: R1110638
Talent Partner | M3S