Large Global Business Service Company is looking for a IT Operation Director.
Roles/Responsibilities
- Lead and manage a large and diverse IT team in Japan, guiding them through the complexities of end-point configuration management and desktop engineering.
- Resolve escalated IT issues across various time zones and geographies.
- Oversee multiple large-scale projects involving expansion and transition, ensuring smooth implementation.
- Manage enterprise-wide IT assets, optimizing hardware, software, and budget efficiency through strategic asset refresh practices.
- Improve incident management processes to drive resolution and communication for key technical issues.
- Handle IT user escalations, providing exceptional service and support to internal clients.
- Cultivate relationships with local business units, ensuring IT projects, services, and security standards meet both regional and global requirements.
- Collaborate with senior IT leadership on strategic initiatives, driving innovation and meeting business objectives.
Required skills
- Experience in IT leadership role
- Strong tech skills in network/infra/security for internal IT for BPO company or similar industry
- Strong business acumen and ability to manage IT budgets effectively.
Preferred skills
- Experience in a Business Process Outsourcing (BPO) environment
- Familiarity with asset management practices, software license compliance, and incident management.
- Expertise in developing and mentoring high-performing IT teams.
Personal Attributes
- Leadership: Ability to mentor, guide, and inspire IT professionals.
- Problem-solving: Skilled in troubleshooting and resolving complex IT issues.
About our client
This globally recognized company is a leader in providing innovative business solutions. They take pride in delivering exceptional customer experiences and are dedicated to helping their clients improve performance and loyalty. Known for their collaborative and diverse culture, they offer opportunities for growth and professional development. With a focus on cutting-edge technology and customer-centered strategies, this company continues to stand out in a highly competitive market.