Join one of Japan's leading global IT groups as a Generative AI Customer Success Manager (CSM), supporting the implementation and ongoing success of cutting-edge AI-powered customer support products.
This role covers the full customer journey, from pre-sales requirements gathering and AI solution design through implementation, onboarding, adoption, and continuous product improvement. You will act as a primary point of contact for customers while collaborating closely with technical Project Managers, engineers, and product teams.
This is an excellent opportunity for an experienced Customer Success Manager, Technical Account Manager, or IT Consultant looking to build hands-on Generative AI experience while using both Japanese and English in a major Japanese technology company.
Key Responsibilities
- Engage with customers to understand their business challenges, requirements, and objectives and help define the most appropriate Generative AI solutions.
- Support requirements gathering and solution definition during the pre-sales and implementation stages.
- Serve as the primary customer contact following contract signing, coordinating activities from implementation through go-live and ongoing operations.
- Partner with internal technical Project Managers, engineers, product teams, and development teams to ensure successful project delivery.
- Collect and analyse customer feedback and translate insights into recommendations for AI chatbot quality improvements and new product features.
- Monitor customer usage and adoption of AI products and identify opportunities to increase engagement and business value.
Required Skills and Qualifications
Experience:
- 3+ years of experience in Customer Success, Technical Account Management, post-sales consulting, or a related client-facing technology role.
- Experience identifying customer business challenges and translating requirements into actionable solution specifications.
- Ability to collaborate effectively with engineers, product teams, and technical Project Managers.
- Bachelor's degree or equivalent professional experience.
Soft Skills:
- Excellent communication skills with the ability to engage effectively with both business and technical stakeholders.
- Ability to independently organise and manage multiple customers and priorities.
- Strong interest in and understanding of Generative AI, Conversational AI, and emerging AI technologies.
Language Requirements:
- Japanese: Fluent
- English: Business (TOEIC 800+ or equivalent)
Preferred Skills & Qualifications
- Experience in pre-sales, solution consulting, or IT consulting.
- Professional experience with Generative AI, AI, NLP (Natural Language Processing), AI chatbots, or conversational UI products.
- Understanding of system implementation models and managed service delivery processes.
- Experience supporting enterprise or mid-market customers.
About the Company
Our client is one of Japan's leading global technology groups, operating a diverse portfolio of businesses across e-commerce, financial services, digital content, and technology.
The organisation is currently undertaking a major scale-up initiative to deploy advanced Generative AI technologies across its broader group.
This provides an opportunity to work at the intersection of customer success, technology consulting, and AI product implementation while gaining practical exposure to Generative AI at significant enterprise scale.
Why You'll Love Working Here
- Develop your career as a Generative AI Customer Success Manager
- By working at one of Japan's leading technology groups, gain hands-on experience with cutting-edge Generative AI and AI chatbot products.
- Work across the entire customer lifecycle, from requirements gathering and implementation through adoption and continuous improvement.
- Enjoy a good work/life balance with WFH and minimal overtime.
Don't Miss Out - Apply Now!
