We are seeking a polished, proactive, and highly organized Senior Receptionist to lead our front-of-house operations. As the primary face and voice of our organization, you will be responsible for creating a flawless, five-star first impression and maintaining an immaculate reception environment.
This role goes beyond basic administrative duties; it requires a seasoned professional who can manage complex front-of-house logistics, mentor junior staff, and deliver an exceptional, high-touch experience for all corporate clients and VIP visitors.
Key Responsibilities
Front of House Leadership & Operations
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Reception Excellence: Maintain a pristine, welcoming, and secure reception area that reflects our brand's premium standards.
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Visitor Management: Oversee the end-to-end arrival process for all guests, ensuring seamless check-ins, security badge issuance, and host notifications.
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Meeting Room Coordination: Manage the booking, scheduling, and turnaround of high-priority meeting rooms and executive boardrooms, ensuring catering and AV logistics are perfectly aligned.
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Communication Hub: Efficiently manage a high-volume switchboard, screening and routing calls accurately, while supervising the central reception inbox.
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Supervision & Mentorship: Provide daily guidance, scheduling support, and mentorship to junior receptionists or administrative assistants to ensure consistent service delivery.
Client Experience & Administration
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VIP Handling: Provide bespoke, high-touch service for high-profile clients, executives, and stakeholders.
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Problem Solving: Swiftly and gracefully resolve any front-of-house scheduling conflicts, courier issues, or visitor complaints with absolute diplomacy.
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Vendor Liaison: Coordinate with facilities, cleaning, and catering teams to ensure the reception floor operates seamlessly day-to-day.
Required Experience & Background
We are looking for a professional who understands the art of premium service. Candidates must possess prior experience in at least one (or a combination) of the following environments:
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Corporate Front of House: Experience as a Lead or Senior Receptionist in high-end corporate headquarters, legal firms, investment banks, or luxury co-working spaces.
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Hospitality: Experience in 4 or 5-star hotels (e.g., Front Desk Supervisor, Concierge, or Guest Services).
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Aviation: Experience as Premium/First-Class Cabin Crew or VIP Ground Handling/Lounge Agents looking to transition into a corporate environment.
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Premium Customer Service: A proven track record of managing front-facing client service in a luxury or high-end environment.
Skills & Qualifications
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Impeccable Communication: Exceptional verbal and written communication skills with a warm, professional, and confident demeanor.
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Poise Under Pressure: A natural ability to multitask, manage a busy reception floor, and remain calm and organized during peak hours.
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Tech Savvy: Proficiency with modern visitor management systems (VMS), meeting room booking software (e.g., Condeco, Robin), and the Microsoft 365 Suite.
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Attention to Detail: Meticulous approach to managing schedules, presentation of the reception area, and administrative tasks.
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Professional Presentation: Polished, business-appropriate appearance and attitude at all times.
What We Offer
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Competitive salary and comprehensive benefits package.
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A vibrant, professional, and supportive team environment.
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Opportunities for career progression within the wider business operations and corporate services teams.
