Morgan McKinley is delighted to be partnering exclusively with a leading global organisation in the medical and life sciences sector. Our client is seeking an experienced and driven Operations Supervisor to join their high-performing team in Ballycoolin, Dublin.
In this pivotal role, you will oversee day-to-day operations across customer service, order processing, stock control and warehouse coordination-ensuring compliance with quality and GDP standards while supporting continuous improvement across the site.
Role Overview
The Operations Supervisor will support the Operations Manager in overseeing the full order lifecycle-order receipt, planning, stock allocation, picking, packing, dispatch and courier interaction.
You will also play a key role in managing compliance, supporting warehouse coordination, and acting as the lead for specialised RFA/Cryo order processes.
Key Skills & Competencies
-
Strong Operations, Warehousing & Logistics experience
-
WMS experience (preferably D365)
-
Excellent written and verbal communication skills
-
Strong problem-solving and negotiation abilities
-
Customer-focused, with empathy and professionalism
-
Strong leadership, organisation and time-management
-
Readiness to learn and adapt in a regulated environment
Key Responsibilities
Operational Oversight & Coordination
-
Supervise end-to-end order processing: capture, planning, allocation, picking, packing and dispatch
-
Oversee order management via D365 and courier platforms
-
Manage stock checks, stock rotation and reconciliation
-
Ensure timely inbound receipting and stock transfers from global locations
-
Support warehouse workflow oversight, documentation, and administrative compliance
-
Maintain accurate invoicing, posting and back-order reporting
RFA/Cryo & Compliance Leadership
-
Lead the coordination of all RFA/Cryo processes
-
Manage inbound receipting of tissue products
-
Conduct daily fridge checks and temperature logging
-
Oversee Cryo shipper rotation, charging, and tracking
-
Manage LN2 tank rotation, coupling/uncoupling, and refill scheduling
-
Ensure accurate documentation, freezer logs & compliance reporting
-
Liaise with specialist RFA couriers and manage return logistics
Customer & Stakeholder Engagement
-
Provide high-quality customer communication via phone and email
-
Support customer complaint resolution through accurate reporting and process compliance
-
Ensure customer satisfaction through timely, accurate operational performance
Minimum Requirements
-
5+ years' experience in Operations, Customer Service or Warehousing
-
Strong communication and organisational skills
-
Proficiency in Excel, Outlook, Word and general IT systems
-
Fluent English, written and spoken
-
Experience within a regulated or quality-driven environment advantageous
