Morgan McKinley is delighted to be partnering exclusively with a leading global organisation in the medical and life sciences sector. Our client is seeking an experienced and driven Operations Supervisor to join their high-performing team in Ballycoolin, Dublin.
In this pivotal role, you will oversee day-to-day operations across customer service, order processing, stock control and warehouse coordination-ensuring compliance with quality and GDP standards while supporting continuous improvement across the site.
The Operations Supervisor will support the Operations Manager in overseeing the full order lifecycle-order receipt, planning, stock allocation, picking, packing, dispatch and courier interaction.
You will also play a key role in managing compliance, supporting warehouse coordination, and acting as the lead for specialised RFA/Cryo order processes.
Strong Operations, Warehousing & Logistics experience
WMS experience (preferably D365)
Excellent written and verbal communication skills
Strong problem-solving and negotiation abilities
Customer-focused, with empathy and professionalism
Strong leadership, organisation and time-management
Readiness to learn and adapt in a regulated environment
Operational Oversight & Coordination
Supervise end-to-end order processing: capture, planning, allocation, picking, packing and dispatch
Oversee order management via D365 and courier platforms
Manage stock checks, stock rotation and reconciliation
Ensure timely inbound receipting and stock transfers from global locations
Support warehouse workflow oversight, documentation, and administrative compliance
Maintain accurate invoicing, posting and back-order reporting
RFA/Cryo & Compliance Leadership
Lead the coordination of all RFA/Cryo processes
Manage inbound receipting of tissue products
Conduct daily fridge checks and temperature logging
Oversee Cryo shipper rotation, charging, and tracking
Manage LN2 tank rotation, coupling/uncoupling, and refill scheduling
Ensure accurate documentation, freezer logs & compliance reporting
Liaise with specialist RFA couriers and manage return logistics
Customer & Stakeholder Engagement
Provide high-quality customer communication via phone and email
Support customer complaint resolution through accurate reporting and process compliance
Ensure customer satisfaction through timely, accurate operational performance
5+ years' experience in Operations, Customer Service or Warehousing
Strong communication and organisational skills
Proficiency in Excel, Outlook, Word and general IT systems
Fluent English, written and spoken
Experience within a regulated or quality-driven environment advantageous
