Operational Support Executive

6 Month FTC - West Dublin Office (Hybrid) - €19 Per Hour

Our Client, an industry leading Motor Finance company, are seeking to add an enthusiastic and ambitious Operational Support Executive to their growing team based in West Dublin.

The ideal candidate will have prior experience working within a Financial Services Contact Centre and be committed to providing exceptional service to customers and clients on a daily basis.

The successful candidate will be permitted to work up to 3 days from home after initial training-in period.

Key Responsibilities;

• Providing high quality customer service through Call Centre handling.
• Identifying customer needs, handling queries and providing resolutions in line with policy and procedures within SLA.
• Maintaining our customer portfolio across a variety of administrative duties.

Requirements;

• Approved Product Adviser (Consumer Credit/Loans) / QFA Qualification desirable.
• Excellent organisational and administrative skills.
• Demonstrate a willingness to go above and beyond to exceed our customer & client expectations and service levels.
• Ability to work across multiple customer service channels to meet our customer needs.
• Confident, competent and forward thinking.
• Enthusiastic, wanting to learn and progress.
• Working knowledge of MS Office with particular emphasis on Excel.