IT Support Engineer (LVL 2)
About the job
Morgan McKinley are proud to be assisting a long-established Irish-owned group with a strong presence across Ireland and the UK, as they look to appoint an experienced Level 2 IT Support Engineer to join their growing IT team based in Dublin.
This is an excellent opportunity to join a market-leading business with a rich heritage, modern technology roadmap, and a supportive company culture that values collaboration, innovation, and professional growth.
About the Role
The successful candidate will provide Level 2 IT support to end users across multiple sites, working closely with the internal IT team and an external managed service provider.
You'll act as a key escalation point for technical issues, ensuring service excellence while contributing to wider IT initiatives such as infrastructure upgrades, security improvements, and project delivery.
This role is ideal for a proactive, customer-focused IT professional who enjoys variety, problem-solving, and being part of a business that genuinely values its people.
Key Responsibilities
- Manage and triage the IT support queue, prioritising incidents in line with SLAs.
- Deliver high-quality technical support for Windows, Microsoft 365, printers, networks, and mobile devices.
- Handle onboarding and offboarding tasks including user setup, device configuration, and license management.
- Maintain and update IT documentation, user guides, and self-service resources.
- Provide insights into recurring issues and suggest improvements for long-term solutions.
- Collaborate effectively with colleagues and external IT partners to deliver seamless support.
- Assist with infrastructure or security-related projects under the guidance of the Head of IT.
Experience & Qualifications
- Minimum 2 years' experience in an IT Support or Helpdesk role, ideally within a multi-site or fast-paced environment.
- Strong knowledge of Microsoft 365 admin, Windows OS, Intune, and general endpoint troubleshooting.
- Experience with ticketing systems, SLA management, and user support metrics.
- Exposure to infrastructure or project-based work (e.g. Intune rollout, device hardening, backup systems) is advantageous.
Desirable Certifications:
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL Foundation (v3 or v4)
- CompTIA A+ or Network+
Key Skills
- Strong technical troubleshooting skills and attention to detail.
- Excellent communication and interpersonal skills.
- Customer-focused, empathetic, and professional approach to support delivery.
- Ability to manage multiple priorities and remain calm under pressure.
- A collaborative team player with initiative and a drive for continuous improvement.
If this sounds like you, or someone you know, please apply or reach out directly.
