Role Overview
As a SecOps Engineer II, you will provide technical support for enterprise security tools, assisting customers with troubleshooting and issue resolution. You will work closely with the security operations team to identify trends, improve processes, and support escalated cases while ensuring high customer satisfaction.
Key Responsibilities
- Deliver Tier 1 & Tier 2 support for security platforms and tools.
- Troubleshoot and resolve customer issues efficiently and professionally.
- Document cases and contribute to internal knowledge resources.
- Collaborate with senior engineers and cross-functional teams on complex issues.
- Participate in training to build technical skills and product knowledge.
- Stay current with security trends and best practices.
- Support junior engineers on escalated issues.
Qualifications & Experience
- 2-5 years of experience working with security technologies in a support or operations environment.
- Hands-on knowledge of enterprise security tools such as SIEM (e.g., Splunk), EDR (e.g., CrowdStrike), firewalls, WAF (e.g., Cloudflare), or Zscaler.
- Understanding of cloud security concepts and common security architectures.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Strong troubleshooting and problem-solving skills in technical support scenarios.
- Bachelor's degree in IT, Computer Science, Cyber Security, or equivalent experience.
- Experience with scripting (Python, PowerShell) and/or relevant certifications (Security+, CCSP, GIAC) is a plus.
