Please note this is a 12 month Fixed Term Contract and requires 2 days onsite per week
Our Cork based client is looking for a Product Manager to lead the development, delivery, and optimization of digital services across the organisation's customer-facing platforms. The role is responsible for defining product strategy, driving cross-functional collaboration, and ensuring digital solutions meet customer needs, business goals, and regulatory standards.
Key Responsibilities
- Develop and maintain a digital product roadmap aligned with organisational objectives.
- Use market trends, competitor insights, and customer data to guide prioritisation.
- Lead cross-functional teams in designing, building, and enhancing digital products.
- Oversee delivery, updates, and lifecycle decisions, ensuring effective communication across the business.
- Conduct research to understand customer behaviours and evolving industry trends.
- Use feedback and data analytics to inform product improvements.
- Work closely with risk, compliance, and security teams to ensure digital products meet regulatory and industry requirements.
- Partner with teams such as IT, operations, customer service, and claims to ensure smooth product integration and a cohesive customer experience.
- Promote a culture of innovation and continuous improvement.
- Set KPIs for digital products and monitor performance.
- Support long-term digital visioning (3-5 year horizon).
- Lead agile product processes and coordinate with project management on delivery timelines and budgets.
- Communicate progress and product decisions clearly to stakeholders.
Requirements:
- 5+ years in digital or product management.
- Strong UX understanding; experience with customer-facing digital products.
- Advantageous experience in insurance, healthcare, or customer service sectors.
- Skilled in backlog management, writing epics/user stories, and running workshops.
- Strong analytical and data-driven decision-making skills.
