Service Administrator

Service Administrator - 9 Month Contract

Outskirts of Cork city - access to your own transportion is desierable

Salary: €34,000 + DOE

We are currently recruiting for an experienced and highly organised Service Administrator to join a busy and fast-paced team on a 9-month contract basis. This is a fantastic opportunity for someone who thrives in a coordination-heavy role and enjoys working closely with both technical teams and customers.

What you'll be doing:

• Coordinating and scheduling daily service activities for a team of engineers
• Monitoring response times and ensuring service level targets are met
• Acting as a key point of contact for customer queries via phone and email
• Managing client accounts using internal systems
• Ordering spare parts and liaising with suppliers to source required components
• Handling queries relating to parts, including warranties and returns
• Requesting and preparing quotations for customers
• Supporting engineers with part identification and supplier communication
• Maintaining accurate records of part codes and stock levels
• Processing a high volume of calls and administrative tasks daily
• Assisting with invoicing on a weekly and monthly basis
• Producing reports and maintaining accurate system data
• Working cross-functionally with internal teams to resolve operational issues
• Ensuring compliance with quality standards and service agreements

What we're looking for:

• Strong administrative experience in a fast-paced environment
• Excellent communication skills, both written and verbal
• High level of organisation with the ability to prioritise tasks effectively
• Experience working with internal systems / databases
• Comfortable handling a high volume of calls and multitasking
• Strong attention to detail and problem-solving skills
• Experience in a technical, engineering, or service environment is an advantage

If you're a proactive administrator who enjoys keeping things running smoothly behind the scenes, we'd love to hear from you.