Role Overview
We are seeking an experienced Consumer Insights professional (9 month contract) to provide flexible research leadership across a broad range of business areas, customer groups, and research disciplines. This role serves as a key resource within a global insights function, supporting fast-paced initiatives and helping teams make informed decisions through high-quality consumer and market intelligence.
The successful candidate will be comfortable working across multiple projects simultaneously, adapting quickly to evolving priorities, and delivering actionable recommendations that drive business impact.
Key Responsibilities
- Lead and execute a diverse portfolio of research initiatives, responding quickly to emerging business needs and high-priority requests.
- Collaborate with insights colleagues and cross-functional stakeholders to identify research objectives, develop learning agendas, and deliver timely recommendations.
- Partner with teams across product, design, marketing, sales, and strategy functions to support decision-making throughout the customer journey.
- Conduct research across a variety of sectors and audience types, including both consumer and commercial markets.
- Design and manage research programmes using a mix of methodologies, including quantitative surveys, qualitative interviews, segmentation studies, customer journey mapping, concept evaluation, brand measurement, and digital experience testing.
- Translate research findings into clear, compelling narratives that highlight customer needs, business implications, and recommended actions.
- Manage relationships with external research partners and agencies while also conducting hands-on research independently when required.
- Support knowledge management initiatives by organising, synthesising, and maintaining research outputs to ensure learnings are accessible and reusable across the organisation.
- Monitor research quality, timelines, budgets, and project delivery to ensure successful outcomes.
Required Experience and Skills
- Significant experience in consumer insights, customer research, or market research within either client-side organisations or research agencies.
- Demonstrated ability to work across multiple industries, customer segments, and business challenges with minimal onboarding.
- Strong understanding of both qualitative and quantitative research methods, including customer interviews, focus groups, segmentation, concept testing, usage and attitude studies, customer experience research, and digital usability evaluation.
- Proven project management capabilities, including ownership of research programmes from planning through to delivery.
- Experience managing external vendors and research partners.
- Excellent communication and storytelling skills, with the ability to present complex findings in a concise and actionable manner.
- Strong stakeholder engagement skills and experience working in cross-functional environments.
- Comfortable operating within global teams and collaborating across different regions and time zones.
- Proficiency in modern AI-enabled productivity and research tools.
Desirable Experience
- Previous experience working as a contractor, consultant, or independent research specialist.
- Exposure to both consumer technology and business-to-business sectors.
- Familiarity with research repositories, insight management platforms, and knowledge-sharing systems.
- Experience supporting product innovation, customer experience, or go-to-market strategy through insights and research.
