We are seeking a CX Event Operations Specialist for our Dublin office, with sporadic support for Zurich.
The CX Event Operations Specialist will partner with the Community Experience (CX) team to deliver high-quality onsite events and community activations at our Dublin campus, with periodic support for Zurich. This role is execution-focused, responsible for the operational delivery of events from planning through to post-event wrap. The CX Event Operations Specialist will also support the procurement process for event-related suppliers and services. This is a contractor position based in Dublin and will report directly to the Dublin CX Manager. Travel is not expected as part of this role.
RESPONSIBILITIES
Event Execution (80% of time):
- Support the end-to-end operational delivery of onsite events including Meetups, End of Year Events, Tech Enablement Portfolio, Game Days, utilising global playbooks and local knowledge.
- Manage event logistics including venue setup, supplier coordination, facilities/AV requirements, catering, signage, and day-of-show execution.
- Coordinate with cross-functional partners (AV, security, catering, facilities) to ensure seamless event delivery.
- Maintain the local events calendar, ensuring alignment with regional and global CX strategic plans.
- Support the collection of event data, attendee feedback, and post-event retrospectives. Surface key learnings and process improvements to relevant stakeholders.
- Maintain best practice documents, run-of-show templates, and process guides for repeatable event formats.
- Support supplier relationships for event services, supporting creative briefs, quotes, and on-the-day delivery.
- Provide sporadic event execution support for the Zurich office as required.
Procurement Support (20% of time):
- Support the end-to-end procurement process for event-related suppliers, including onboarding new vendors, creation of purchase requisitions (PRs), Third Party Assessments (TPAs), and purchase orders.
- Process PRs efficiently to reduce holds and positively impact payment cycles from initiation to payment completion.
- Communicate with suppliers on PO queries and troubleshoot procurement issues as they arise.
- Support budget tracking and reconciliation for event spend, maintaining accurate documentation.
MINIMUM QUALIFICATIONS
- 4+ years of experience in event operations, event production, or a similar role in a fast-paced corporate or agency environment
- BA/BS in Events Management, Communications, Business, or a related field
- Experience managing multiple events simultaneously from planning through execution
- Experience coordinating with cross-functional teams and external suppliers
- Strong organisational skills with the ability to manage competing priorities and tight deadlines
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals
PREFERRED QUALIFICATIONS
- Experience in procurement operations or source-to-pay processes
- Experience working in a tech company or large-scale corporate environment
- Knowledge of event CRM tools and data collection methodologies
- Experience supporting events across multiple sites or regions
- Graphic design or content creation experience for event communications
- Familiarity with our platforms and internal processes
