CRM Administrator

Morgan McKinley have exclusively been retained by our client, The Design and Craft Council Ireland to recruit a CRM End User Administrator. As an administrator, this position focuses on ensuring the seamless operation of the CRM system. The successful candidate will work closely with the Digital & Communications team and will report to the Head of Digital & Communications.

The role is an initial 2 year contract, with the opportunity to work in a hybrid capacity(3 days onsite and 2 days remote).

Key Responsibilities:

• Manage the daily operation of the CRM system, ensuring efficient use across the organisation.
• Support the self-service portal, helping clients manage services, cases, and program participation effectively.
• Ensure CRM activities run smoothly and address user queries in a timely manner.
• Oversee the accuracy and organisation of data within the CRM.
• Implement best practices for data input, maintenance, and reporting processes.
• Deliver training to internal users to maximise system adoption and understanding.
• Collaborate with teams to streamline processes for client and event registration.
• Manage targeted email campaigns as required, ensuring timely and effective stakeholder communication.

Key Requirements:

• Minimum 2 years in a CRM administration role.
• Experience with Salesforce is an advantage.
• Strong attention to detail and ability to analyse data for actionable insights.
• Professional verbal and written communication skills, with an emphasis on client and stakeholder engagement.
• Ability to manage multiple priorities, meet deadlines, and deliver high-quality results.
• Thrives in a fast-paced, dynamic environment with a flexible and organised work style.