Role title: Branch Lead - Connect
Type of contract: Permanent
Business Unit: Retail Banking
Level: 4 BKB
F&P: CF 3, CF 4, CF 7 & CF 8
Your Role:
As a Branch Lead, you will lead, coordinate and control the efficient delivery of business objectives and the day to day branch operations in a regulatory compliant manner. You will be required to build and embed a culture of change and drive the success of the Bank's ambition to become Ireland's best personal and business bank through the promotion of our Blackbelt and our Omni-channel model. You will embed an appropriate tone and culture to ensure that all Risk and Conduct requirements are fully adhered to ensuring fair customer outcomes. This will include leading, managing and motivating our colleagues to ensure the Branch is meeting our customer needs. The role involves developing your team to support targeted our Customer Segmentation strategy, promotional activities and new business opportunities to increase new customer acquisition whilst maintaining a positive relationships with existing customers. It is expected that you will seek ways to grow regulatory compliant sales and cross sale activity in line with business requirements. The role will also require the Branch Lead to build and maintain relationships with key partners including supporting the TSM, SME Managers MM Managers' and SFBC.
Your Team:
Direct Reports - 4 to 10 colleagues.
Your team will be responsible for seeking out new business opportunities in the local area and engaging with our existing customers, guiding them and providing them with a world class customer experience. You will work collaboratively with your team to identify new and exciting opportunities to enhance our customer experience and develop the team's capabilities through our Omni-Channel model.
Your Responsibilities:
Requirements:
Essential
Competencies for Your Role / Behaviours for Success:
Your Wellbeing:
The wellbeing of our employees throughout all stages of their career and personal lives is of paramount importance to us. As part of the Bank's investment in employee wellbeing, we offer a range of programmes and benefits to assist and support our people. As part of our Employee Proposition, our people are provided with a range of financial, physical and emotional health and wellbeing programmes and benefits.
At the Bank we embrace a range of smarter and more flexible ways of working for employees at every level of the organisation including home working. More details on options available will be provided to you during the recruitment process.
Fitness & Probity: CF 3, CF 4, CF 7 & CF 8
This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee's fitness and probity.
Individual Accountability Framework: CF 3, CF 4, CF 7 & CF 8
As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland's Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards.
Minimum Competency Code: CF 3, CF 4, CF 7 & CF 8
The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR.
