IT Support Technician (Level 1 / Level 2)
Location: Galway Area (100% Fully Onsite)
Contract Length: 3-Month Initial Contract (Potential for extension)
Experience Level: 1-5 Years
About the Opportunity
Are you a motivated IT professional with a "get-stuck-in" attitude? We are partnering with a leading, globally recognized pharmaceutical provider in the Galway area to find a dynamic IT Support Technician. This is a fast-paced, hands-on role where you will immediately impact an active IT ecosystem, starting with a major hardware lifecycle project before transitioning into day-to-day desktop and network support.
Reporting to the IT Operations Supervisor, this role is perfect for someone looking to sharpen their skills in a robust enterprise environment.
Key Responsibilities
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Hardware Rollout & Lifecycle Management: Spearhead the deployment and configuration of 40 new printers and 70 mobile/tablet devices.
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Lease & Asset Management: Assist with a major Dell lease screening project and prepare legacy laptop hardware for successful return.
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General IT Support: Transition into daily Level 1/Level 2 helpdesk operations, troubleshooting end-user workstations, software, and hardware to meet strict service levels.
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OS Deployment: Perform clean reinstalls and configurations of Windows Operating Systems.
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Network & Infrastructure Support: Assist in monitoring and maintaining local network infrastructure (LAN/VLAN/WAN).
What We Are Looking For (Competencies)
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Experience: 1 to 5 years of experience in a similar IT helpdesk or technical support environment.
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Technical Know-How: Strong knowledge of the Windows environment, enterprise hardware, and mobile device configuration.
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Networking Fundamentals: A solid grasp of core networking concepts including IP, DNS, DHCP, LAN, VLAN, and WAN.
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Problem-Solving: Exceptional troubleshooting techniques with a proactive, solution-oriented mindset.
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Communication: Excellent verbal and written communication skills, with the ability to interact professionally with stakeholders at all levels of the business.
Qualifications & Requirements
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A relevant IT qualification or equivalent hands-on experience.
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Manual Handling: Due to the hardware rollout nature of the role, valid Manual Handling training/certification is required.
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Ability to work fully onsite in the Galway region.
