Warehouse Operations Manager

An exciting opportunity has arisen for an experienced Warehouse Operations Manager to join a rapidly expanding fulfilment and logistics business at a critical stage of growth. The business provides bespoke, value-added warehousing and fulfilment services to retail and e-commerce customers, including rework, labelling, barcoding, and multi-channel order fulfilment.

The Warehouse Operations Manager will take full operational ownership of a 40,000 sq. ft. multi-customer warehouse in Dublin, ensuring the effective day-to-day running of all warehousing and fulfilment activities. This role is central to delivering service excellence, operational efficiency, and safe, scalable growth.

This is a hands-on leadership role suited to a results-driven operator who enjoys building structure, improving performance, and leading teams in a fast-paced environment.

Key Responsibilities

• Own and manage all daily warehouse operations including inbound goods, put-away, storage, rework, picking, packing, and dispatch.

• Lead, develop, and motivate warehouse management, supervisory, and operational teams.

• Ensure consistently high service levels across all customers, with a strong focus on accuracy, quality, and on-time delivery.

• Embed a culture of operational discipline, accountability, continuous improvement, and health & safety compliance.

• Implement, review, and enhance SOPs, operational controls, training plans, and performance management processes.

• Maintain robust stock control processes, ensuring high levels of inventory accuracy through cycle counting and audits.

• Optimise warehouse layout, labour deployment, and workflows to maximise productivity and capacity.

• Support the onboarding of new customers, ensuring smooth operational integration and service readiness.

• Work closely with senior leadership on forecasting, labour planning, capacity modelling, and operational performance.

• Lead operational readiness for site expansion, including increased volumes, headcount, and picking capacity.

• Manage operational budgets, productivity targets, KPIs, and weekly performance reporting.

• Ensure effective utilisation of WMS and operational data to drive visibility, control, and continuous improvement.

About You

• Proven experience as a Warehouse Operations Manager, Warehouse Manager, or senior operations leader within a 3PL, fulfilment, or e-commerce environment.

• Strong end-to-end understanding of warehouse and fulfilment operations, stock control, and customer service.

• Highly operational and hands-on, with the ability to lead from the floor in a dynamic environment.

• Track record of building high-performing teams and driving improvements in safety, service, and productivity.

• Strong communicator with the ability to manage internal stakeholders and customer expectations.

• Confident in using WMS, KPIs, and operational data to drive performance and decision-making.

• A continuous improvement mindset with a passion for developing people, processes, and scalable operations.