Morgan McKinley is partnering with a key client to recruit an experienced Warehouse Control Tower Lead to play a pivotal role in a major supply chain transformation programme.
This is an exciting opportunity to join a sophisticated, highly automated distribution operation at a critical stage of its development. You will take ownership of a business-critical function, ensuring operational performance, customer service and warehouse efficiency remain on track throughout a period of significant change.
The Role
As Warehouse Control Tower Lead, you will act as the operational nerve centre of the distribution operation, providing real-time oversight of warehouse activity, order fulfilment, automation performance and dispatch commitments.
Working across Operations, Engineering, Technology and Transport, you will identify risks, make critical operational decisions and coordinate teams to resolve issues before they impact customer service.
This is not a technical support position. We are looking for a strong operational leader who can turn data and insight into action, bring teams together and maintain control in a fast-paced, service-critical environment.
You will also build and develop the Control Tower function, embedding operational discipline, accountability and a culture of continuous improvement.
Key Responsibilities
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Oversee real-time warehouse order flow, ensuring fulfilment and dispatch targets are achieved.
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Monitor operational performance, workload and automation activity, proactively identifying risks and bottlenecks.
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Lead operational responses to incidents and disruptions, coordinating recovery across multiple business functions.
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Drive effective decision-making, prioritisation and escalation to protect customer service.
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Provide clear operational reporting and performance updates to senior leadership.
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Build strong working relationships across Operations, Engineering, Technology and Transport.
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Lead and develop the Control Tower team, embedding ownership, accountability and continuous improvement.
What We're Looking For
You will be an established operational leader with a strong background in warehouse, distribution or supply chain operations, ideally within a highly automated or system-driven environment.
You will bring:
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Strong knowledge of end-to-end warehouse fulfilment, from order release through to dispatch.
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Experience managing operations in complex, high-volume or time-critical environments.
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A working knowledge of SAP EWM or a comparable Warehouse Management System.
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Understanding of warehouse automation and the operational dependencies between systems, processes and people.
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Proven experience managing operational incidents, service recovery and cross-functional challenges.
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The ability to interpret real-time data and make confident decisions under pressure.
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Excellent stakeholder management and communication skills.
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A hands-on, visible leadership style with a strong focus on delivery and operational performance.
What Success Looks Like
Within your first 12 months, you will have:
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Established the Control Tower as the central point of operational visibility and coordination.
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Improved warehouse flow, customer service and on-time dispatch performance.
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Embedded robust incident management, escalation and recovery processes.
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Strengthened collaboration and accountability across operational and support functions.
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Developed a high-performing team capable of driving sustainable operational improvements.
Why Consider This Opportunity?
This is a genuinely business-critical role offering the opportunity to shape and lead a key operational function within a major transformation programme.
You will have significant influence across the wider operation, the opportunity to drive meaningful improvements and the platform to make a tangible difference to business performance.
If you are an experienced warehouse or supply chain leader who thrives on operational challenges, enjoys bringing teams together and has the drive to deliver results, we would love to hear from you.
