Your Role:
As an Administrator within the Payment Operations team you will join a high performing
team and contribute to the future success of the bank. Within this role you will need to be highly
organised, efficient and attention to detail is critical. You will enjoy working in a supportive
and fast paced environment and as you will be handling confidential information you must
maintain discretion at all times.
The successful applicant will report to the Assistant Manager of the Payment Operations
team to provide high quality service and support to ensure delivery of the payment related
business objectives. The role requires flexibility and you will be expected to assist in the
delivery of multiple functions with the department as directed by the Assistant Manager. You
will have exposure to management at all levels and be supported and encouraged to
progress your career within the bank.
Your Team:
We are a fast-paced mission critical team made up of different units: SEPA Payments,
Clearing and FX Operations teams. Our primary focus is to ensure all payment obligations
and settlement are met within agreed timeframes whilst adhering to Bank Policy and
Procedures.
Your team will comprise of colleagues with varying levels of experience who are hardworking
and keen to deliver a first-class service for all our customers, internal and external.
Your Responsibilities:
Primary Operational Deliverables
- Responsible for a variety of payment related data entry and administrative duties in an efficient manner.
- Responsible for all day to day customer queries on anything payments related through phone, email or written correspondence within required SLA's.
- Provide support to the Payment Operations Assistant Manager on all queries and general admin work.
- Ensure that all payments are processed accurately and in a timely manner in accordance with PSD Regulations.
- Assist in any projects, programmes, training and out of course work that impacts directly or indirectly the payments function, test improvements to systems and re-write procedures following process improvements.
- Ensure all regulatory and compliance standards are adhered to in full.
- Investigate payment queries through utilizing our payment engine and core banking system interfaces.
- Manage payment exception handling and, where necessary, manually resolve same.
Essential
- Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary Level in five Leaving Certificate subjects (including English and Maths)
- Awareness of the regulatory environment in which the Bank operates.
- A strong team player with good communication and influencing skills.
- Strong personal time management and organisation skills with ability to multi-task
- Exceptional attention to detail.
- Ability to demonstrate initiative and follow through on tasks.
- Strong command of MS Excel and other software systems and technical ability to learn department specific programs.
Desired
- Knowledge of SEPA and FX would be an advantage.
- Experience with Instant payments.
