Motor Claims Handler

Motor Claims Specialist

South Dublin

Full-time, Permanent

About Our Client

Morgan McKinley is partnering with a highly successful, broker-exclusive underwriting firm based in South Dublin. Acting as a specialized Managing General Agent (MGA), they distribute tailored insurance solutions on behalf of leading domestic and international carriers.

Uniquely, this business manages the entire insurance lifecycle in-house-spanning risk assessment, rate setting, market distribution, broker relationship management, financial reconciliation, and end-to-end claims resolution. They pride themselves on a highly collaborative, team-oriented culture that rewards hard work with hands-on training and exceptional avenues for professional growth.

The Role

Operating on a full-time, permanent basis, you will report to the Claims Operations Lead. This role positions you at the heart of the business, collaborating regularly with both the broader claims team and underwriting personnel.

Key Responsibilities:

• Delivering top-tier service to policyholders, ensuring precise logging of initial incident details at the First Notification of Loss (FNOL) stage.

• Driving early intervention strategies through proactive communication to settle cases efficiently and economically.

• Acting as the primary point of contact for external stakeholders (legal representatives, repair networks, loss adjusters) to mitigate lifecycle delays and control leakage, particularly concerning third-party hire and storage costs.

• Assessing policy coverage and determining fault through thorough preliminary desktop reviews.

• Driving equitable and professional settlement discussions with all relevant parties.

• Managing a dedicated portfolio of auto files from inception through to successful closure.

• Promptly escalating complex matters or shifting risk profiles to senior management to ensure appropriate handling.

• Maintaining accurate reserving and adhering to strict quality audits and internal service level agreements (SLAs).

• Supporting management with ad-hoc operational tasks as the department evolves.

The Ideal Candidate:

• Experience: At least 24 months of proven experience managing auto/motor damage files.

• Qualifications: You hold a minimum of an APA qualification (or Grandfathered equivalent) and are ideally working toward your full CIP.

• Technical Knowledge: A solid grasp of liability frameworks, regulatory compliance (including the Consumer Protection Code), general motor legislation, and core underwriting principles.

• Skillset: Highly effective verbal and written communication skills, paired with a strong aptitude for negotiation and commercial decision-making.

• Working Style: You approach problem-solving methodically. You are highly motivated, capable of working autonomously, and naturally seek out mutually beneficial, 'win-win' outcomes for your customers. You thrive in a dynamic environment where prioritizing a busy desk is key.

To Apply:

Take the next step in your insurance career with a supportive, expanding firm. Apply today through Morgan McKinley to discuss this opportunity in strict confidence!