Our client is seeking a professional and personable Medical Receptionist to join their team. This is a front-line role, providing the first point of contact for patients and visitors. The successful candidate will ensure a welcoming environment, manage administrative duties efficiently, and support the smooth running of a busy practice in Dublin West.
Key Responsibilites
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Greeting patients, visitors and healthcare professionals in a friendly and professional manner.
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Managing telephone calls, scheduling appointments and handling enquiries promptly.
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Registering new patients and updating patient records accurately in the practice management system.
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Processing referrals, prescriptions and medical documentation in line with practice protocols.
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Taking payments and managing billing where required.
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Liaising with clinical staff to ensure efficient patient flow and communication.
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Maintaining confidentiality and adhering to GDPR/data protection policies.
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Supporting general administrative tasks, including filing, scanning and correspondence.
Skills & Experience Required
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Previous experience in a medical or healthcare reception/admin role is desirable but not essential.
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Strong organisational and multitasking skills with attention to detail.
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Excellent communication and interpersonal abilities.
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Proficiency with IT systems (experience with medical practice software an advantage - Socrates
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Ability to remain calm under pressure and handle sensitive situations with discretion.
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A caring and professional approach when dealing with patients.
