Role: Medical Receptionist/Coordinator
Location: Dublin City Centre
Our client is currently seeking a Medical Receptionist/Coordinator for their Dublin Clinic; the ideal candidate will have an interest in working in a Private Sector Medical setting liaising with patients and managing the back-office duties of a busy clinic.
We are looking for you to provide patients with excellent care and a 5-star experience similar to that provided in a luxury Hotel.
You will need to be highly organised, responsible, a strong multi-tasker in both Front of House and Administration duties as well as end-to-end contact with clients acting as a representative for the entire clinic.
Duties:
- Be the first point of contact for patients, and support them prior to and during the treatment at the Clinic.
- Liaising with patients in person and over the phone to schedule appointments, resolve queries, and provide information.
- Answering phones, emails, website queries and be first point of contact for the patients
- Provide information and relevant documentation concerning treatment for patients
- Provide secretarial support for consultants and clinical staff when required
- Follow all reception/administration and other additional relevant clinic protocols
- Coordinating and following up on patient test results
- Updating patient files & Database management
- Retrieving patient charts from internal and external sources
- Always maintain confidentiality of patient information
Requirements:
- Front of House experience essential.
- Hospitality Reception desirable
- Medical Reception experience desirable
- Empathic, customer centric
- Excellent communication and interpersonal skills
- Advanced MS Office Suite Skills, Word, Excel, PowerPoint
The company offers a competitive salary and the opportunity to grow and develop your skills as part of a dynamic and supportive team.
