Overview
We are seeking an experienced IT Systems Engineer to support and maintain a modern hybrid IT environment. This is a hands-on role focused on identity and access management, endpoint administration, SaaS application support, and day-to-day IT operations.
The successful candidate will work closely with internal teams to ensure systems remain secure, reliable, and efficient while supporting users across a growing organisation.
Key Responsibilities
- Manage user accounts, permissions, and access across Microsoft 365, Entra ID, Google Workspace, and business applications.
- Administer endpoint management platforms, including device enrolment, software deployment, and security policies.
- Support Single Sign-On (SSO), identity federation, and authentication services across SaaS applications.
- Manage user onboarding and offboarding processes.
- Provide 1st and 2nd line IT support for hardware, software, access, and security-related issues.
- Support VPN, password management, and remote access solutions.
- Maintain and improve automation, workflows, and integrations across cloud platforms.
- Monitor and respond to security alerts, phishing incidents, and access-related issues.
- Create and maintain technical documentation, procedures, and user guides.
- Identify opportunities to improve processes, reduce manual effort, and enhance the user experience.
Required Experience
- Strong Microsoft 365 and Entra ID (Azure AD) administration experience.
- Experience administering Google Workspace in a hybrid environment.
- Knowledge of SSO technologies and identity federation (SAML, OIDC).
- Experience with endpoint management solutions such as Microsoft Intune and other MDM platforms.
- Experience supporting Windows and Mac devices.
- Strong troubleshooting skills across infrastructure, applications, networking, and authentication.
- Experience supporting users in a fast-paced business environment.
- Scripting and automation experience using PowerShell, Python, or similar tools.
- Excellent communication and stakeholder management skills.
Desirable Experience
- Experience supporting cloud-first environments.
- Knowledge of compliance and security frameworks.
- Experience supporting organisations through IT migrations or transformation projects.
- Familiarity with API integrations and automation tools.
Ideal Candidate
This role would suit a Systems Engineer, Infrastructure Engineer, Modern Workplace Engineer, IT Operations Engineer, or Senior IT Support Engineer who enjoys a mix of hands-on support, cloud administration, identity management, and process improvement.
