Fraud Analyst

Morgan McKinley is currently partnering with a major Irish retail bank to hire a Fraud Analyst in their St. Stephen's Green location.

This is a 6 month Fixed Term Contract

Your Role:

· To work within a highly motivated team of fraud analysts as part of the 9am to 5pm shift of a customer facing 24*7 department (Flexi 8am to 6pm on agreement with Line Manager)

· Handle Inbound calls from customers to confirm activity as genuine or fraudulent

· Liaise with sections of the fraud department as part of your day to day role of servicing customers

Your Team:

Fraud Operations within the Financial Crime & Loss Prevention Unit, This specific

Role is for the Fraud Operations team and in particular the Inbound Card Call Team.

This role is reporting into the Assistant Manager/Team Leader of Inbound Card Calls

and then into the Manager of Fraud Operations.

Your Responsibilities:

· Answer inbound calls from customers in relation to activity on their credit and debit cards in a timely manner and within SLA's, with a high level of professionalism and empathy.

· Confirm activity as genuine, remove card holds, update system with notes

· Confirm activity as fraudulent, cancel card, reissue card, carry out appropriate scripting, update notes on system, send card to next step in fraud process.

· Use the relevant technology in the specific FC area e.g. TSYS, Card-guard, Unibanks & Genesis

· Take timely actions when particular events have been identified Gather key information in respect to particular risks & Trends. Notify / Carry out escalation process.

· Support other functions within the FC& LP function as required.

Requirements:

Essential

· Good computer literacy in use of MS office, including Word, Excel

· An excellent telephone manner and strong on customer service

· Professionalism and Empathy

· A willingness to develop personal skills

Desired

· Knowledge of PSD regulation and PTSB Banking / Telephony systems

· Exceptional listening skills and attention to detail

· Experience in problem solving and decision making, have good judgement and

· ability to use your initiative.

· A proven strong team player

· Knowledge of financial criminal activity would be an advantage.