Customer Service Advisor (Asset Finance Motor Team Support)

Customer Service Advisor - Asset Finance (Motor Team Support)

9-Month Contract | Dublin City Centre (D2)

I am delighted to be recruiting for this position on behalf of my client, a well-established organisation within the retail banking and asset finance sector. Full details will be provided to shortlisted candidates during the recruitment process.

The Role

This is an excellent opportunity to join an Asset Finance Motor Support team, acting as a key point of contact for Motor Dealers and supporting the delivery of customer financial arrangements. The successful candidate will provide a proactive and reactive service, ensuring a high-quality customer and dealer experience through accurate processing, strong communication, and timely resolution of queries.

Key Responsibilities

• Act as a first point of contact for Motor Dealers, delivering outstanding service in every interaction
• Complete onboarding processes accurately and in line with regulatory and policy requirements
• Deliver a seamless, end-to-end customer onboarding journey
• Sanction new accounts and approve cases prior to account keying
• Act as a subject matter expert in customer onboarding and related processes
• Build and maintain strong relationships with Motor Dealers, relationship managers, and operational teams
• Ensure all due diligence, KYC/KYB, and AML requirements are met
• Work within agreed SLAs to ensure timely completion of cases
• Identify and mitigate risks, ensuring good customer outcomes at all times
• Maintain accurate data and reporting to support performance management
• Contribute to continuous improvement initiatives and support the embedding of the operating model
• Support team coaching, feedback, and knowledge sharing
• Assist with team and operational requirements as needed

Requirements

Essential:

• Strong interpersonal and communication skills
• A clear commitment to delivering an excellent customer experience

Desirable:

• APA in Loans
• Experience completing KYC checks for business customers, with knowledge of KYB and AML
• Ability to work efficiently with a high level of accuracy and attention to detail
• Strong organisational and time-management skills
• Ability to work effectively under pressure and meet deadlines
• Experience in a customer-facing role
• Familiarity with regulatory and operational risk frameworks
• Strong stakeholder engagement skills
• Ability to work independently and as part of a team
• Experience producing or analysing MI, or a willingness to learn
• Strong IT skills, including MS Word, Excel, PowerPoint, and Outlook
• Knowledge of the banking or financial services environment

Competencies & Behaviours

• Customer Focus
• Accountability & Decision Making
• Communication & Influencing
• Operational Excellence
• Risk Management
• High-Performance Teamwork
• Leadership & Change

Apply

If you are interested in this opportunity and meet the above criteria, please apply with your most recent CV. All applications will be treated in the strictest confidence.