Customer Service Administrator

• Location: Parkwest, Dublin 12
• Parking available
• Department: Customer Service / Claims Support
• Model: Hybrid
• Contract: Permanent

A great opportunity has become available for a professional and service-oriented individual to join a fast-paced team as a Client Services Executive. This role involves direct communication with clients to resolve queries, provide information, and ensure a high standard of service is consistently delivered. You will also be responsible for handling a varied workload and contributing to the overall success of the client services function.

Key Responsibilities:

• Respond to client queries across various channels, including email and phone, covering a broad range of service-related topics.

• Maintain service standards by:

  • Responding to all written communications within 24 hours.

  • Achieving a target call abandon rate of no more than 2%.

• Effectively manage and prioritise daily workload alongside ad hoc tasks and individual case follow-ups.

• Develop in-depth knowledge of the company's products, services, and processes to ensure accurate and helpful responses.

• Liaise with internal teams as needed to coordinate responses and support issue resolution.

• Deliver a positive customer experience to promote satisfaction and client loyalty.

• Remain organised and focused while working under pressure in a high-volume environment.

Key Requirements:

• Experience in a customer-facing or client service role, ideally with administrative responsibilities.

• Previous experience in a call centre or contact centre environment is an advantage.

• Comfortable working under pressure with tight deadlines and shifting priorities.

• Strong knowledge of Microsoft Office applications, particularly Excel and Word.

• Flexibility to work within a rotating shift pattern, including evenings, nights, and weekends.

• Valid EU work permit with full-time availability throughout the year.

• Fluency in English and German is essential.

Note: Candidates must be fully flexible to work varied shift patterns, including weekends, nights, and public holidays.

*** If you are interested in this position and meet all the requirements, please apply today!