Corporate Support Advisor

Job Overview

The Corporate Support Advisor provides expert support to high-value corporate and government clients, ensuring their daily banking needs are met efficiently. The role involves resolving complex queries, coordinating with internal teams, and delivering a seamless, high-quality customer experience.

Key Responsibilities

• Provide expert support to customers, stakeholders, and internal colleagues primarily within the daily banking business arena.

• Own and manage all customer queries, ensuring resolution through collaboration with key business areas.

• Deliver timely, high-quality customer service and ensure optimal outcomes across all touchpoints.

• Collaborate effectively across markets to provide a unified and consistent customer experience.

• Conduct business ethically, ensuring transparency and compliance with policies and regulations.

• Prioritize customer-centric decision-making using a "Right First Time" approach.

• Develop strong, trusted relationships with stakeholders including Senior Bankers, Relationship Managers, Risk & Control, Compliance, Legal, and Group functions.

Key Competencies & Skills

• Strong customer focus and dedication to delivering high-quality experiences.

• Excellent communication skills (written, verbal, and interpersonal).

• Solid business and transaction banking knowledge (industry-specific experience advantageous).

• Strong organisational, administrative, and time management skills.

• Good judgment and decision-making capabilities.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

• Ability to contribute to a collaborative team environment.

• Capable of building networks and influencing stakeholders.