Job Overview
The Corporate Support Advisor provides expert support to high-value corporate and government clients, ensuring their daily banking needs are met efficiently. The role involves resolving complex queries, coordinating with internal teams, and delivering a seamless, high-quality customer experience.
Key Responsibilities
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Provide expert support to customers, stakeholders, and internal colleagues primarily within the daily banking business arena.
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Own and manage all customer queries, ensuring resolution through collaboration with key business areas.
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Deliver timely, high-quality customer service and ensure optimal outcomes across all touchpoints.
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Collaborate effectively across markets to provide a unified and consistent customer experience.
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Conduct business ethically, ensuring transparency and compliance with policies and regulations.
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Prioritize customer-centric decision-making using a "Right First Time" approach.
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Develop strong, trusted relationships with stakeholders including Senior Bankers, Relationship Managers, Risk & Control, Compliance, Legal, and Group functions.
Key Competencies & Skills
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Strong customer focus and dedication to delivering high-quality experiences.
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Excellent communication skills (written, verbal, and interpersonal).
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Solid business and transaction banking knowledge (industry-specific experience advantageous).
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Strong organisational, administrative, and time management skills.
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Good judgment and decision-making capabilities.
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Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
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Ability to contribute to a collaborative team environment.
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Capable of building networks and influencing stakeholders.
