Our client, a leading organisation in the financial services sector, is seeking a Client Service Manager to join their team. This role offers the chance to manage high-profile clients, oversee the delivery of services across multiple functions, and build your career in a client-focused environment.
With opportunities to work on a variety of projects, exposure to international stakeholders, and strong career development prospects, this is an excellent step for someone with client service experience in financial services.
Responsibilities:
- Act as the main point of contact for key clients, ensuring a high standard of service delivery.
- Oversee day-to-day operations, coordinating with internal teams to meet agreed service levels.
- Manage client queries and issues, escalating where necessary and ensuring timely resolution.
- Support reporting, governance, and client review processes.
- Contribute to process improvements, efficiency initiatives, and client projects.
- Build strong relationships with both clients and internal stakeholders.
Requirements
- Previous experience in a client-facing role within financial services.
- Strong relationship management and communication skills.
- Ability to manage multiple priorities and work to tight deadlines.
- Solid organisational and problem-solving abilities.
- A flexible, proactive approach with strong attention to detail.
- Experience in operations or people management is an advantage.
