Claims Handler (FNOL)
About the job
My client, a multiline insurance company, is looking for a First Notification of Loss Claims Handler. This role is based in South Dublin and operates on a hybrid model. You must be APA qualified at a min.
To be successful you must have:
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1-2 years' First Notification of Loss (FNOL) claims handling experience.
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APA qualified or grandfathered (CIP in progress preferred).
Key Responsibilities
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Handle daily claims: post, notifications, processing, and phone calls.
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Log claims, reserve amendments, and payments in the system by month end.
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Assist with month-end insurer reports and audits.
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Appoint repairers, adjusters, engineers, and other experts when needed.
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Aim for early claim settlement (without legal involvement where possible).
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Ensure compliance with insurance binders, claims authority, CPC, PIAB, and motor legislation.
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Provide excellent service to customers, brokers, and third parties.
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Support settlement negotiations and insurer reporting when required.
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Undertake other duties as assigned by management.
Key Skills
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Strong knowledge of claims handling, insurance principles, and relevant regulations.
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Excellent communication, negotiation, and decision-making skills.
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Organised, methodical, and proactive problem solver.
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Able to work independently and as part of a team.
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Flexible, motivated, and customer-focused.
