VACANCY DETAILS
Job Title: Business Implementation (Client On-Boarding) - Manager
Business Unit: Client Office / Fund Administration Services
Location: Dublin (Hybrid/Office-Based)
Role:
As a key member of the team, this role is responsible for effectively on-boarding and integrating new business into internal operational processes. The position requires strong attention to detail, high-quality delivery standards and a commitment to excellent service.
You will work closely with sales, client development and operational teams to ensure a smooth transition for new clients.
This is an exciting opportunity for an experienced, driven and entrepreneurial professional to work in a dynamic environment with exposure to all areas of the business.
Key Responsibilities:
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Act as a senior relationship manager and key interface between sales, client development, operations and clients.
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Oversee service delivery and engagement for newly on-boarded clients.
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Maintain a high-quality client experience, ensuring timely, accurate data and proactive relationship management.
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Identify and recommend opportunities to enhance client-focused service delivery.
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Keep up to date with industry developments, trends and product offerings.
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Act as a proactive business partner, fostering strong relationships with new and existing clients.
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Ensure client reporting metrics are delivered effectively and add value to the service provided.
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Resolve issues and incidents, oversee delivery of solutions and maintain strong communication with internal stakeholders.
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Support and promote a culture of continuous improvement, helping to drive enhancements, best practice and scalable processes.
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Serve as an escalation point for colleagues.
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Contribute to various ad hoc projects as required.
Experience Requirements:
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8-10 years' experience in an operational environment, including at least 5 years at managerial level.
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Demonstrated experience as a senior client contact.
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Background with a leading financial services or fund administration provider preferred.
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Knowledge of fund administration platforms and market data services advantageous.
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Strong understanding of fund accounting, investor services, custody and depositary functions.
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Good awareness of the interdependencies within fund services and connectivity requirements with third-party service providers.
Qualifications & Skills:
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Third-level degree; professional qualification (full or partial) is an advantage.
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Excellent organisational, interpersonal and communication skills.
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Strong project management and leadership capabilities with high attention to detail.
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Proactive, motivated and delivery-focused approach.
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Strong adherence to standards, discipline and principled behaviour.
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Ability to take ownership and resolve issues independently.
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Proficient in Microsoft Office applications.
