Business Analyst - Business Transformation
About the job
Join a Customer Transformation team focused on improving customer-facing operations. You'll work on projects that enhance customer experience, support sustainable growth and deliver measurable business outcomes. This role offers the opportunity to help organisations strengthen how they engage with customers through practical digital solutions and user-focused approaches.
Key Responsibilities
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Lead or support end-to-end project delivery using agile, hybrid or waterfall methodologies.
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Gather, analyse and prioritise business requirements.
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Run workshops and work closely with senior stakeholders to define and achieve objectives.
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Collaborate with cross-functional teams to implement customer-focused technology solutions.
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Support CRM and omnichannel transformation initiatives.
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Review and improve customer-facing processes.
Skills and Attributes
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Strong analytical and problem-solving skills.
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Clear communication and stakeholder management abilities.
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Experience with CRM platforms and process modelling tools.
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Ability to manage multiple priorities in a team environment.
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Customer-focused with strong attention to detail.
Desirable Experience
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Knowledge of Lean, Six Sigma or Agile methodologies.
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Exposure to MarTech, CPQ or emerging technologies.
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Experience as a Product Owner or Scrum Master.
