Bereavement Services Administrator

Your Role:

As Account Servicing Administrator, you will work collaboratively with your team and Assistant Manager to support the efficient delivery of business objectives and the day to day department operations in a compliant manner. You will need to be well organised and efficient and enjoy maintaining accurate records as well as being adaptable, resilient and eager to take on new tasks and responsibilities. On a typical day, your role could involve updating customer accounts and distributing funds, assessing and categorising inbound post, responding to requests from solicitors, broker, customer and other departments by letter, phone or email with a high degree of accuracy, liaising with other Departments in the Bank and other ad hoc administrative duties as required.

Your Team:

You will be a member of a team that is performs key aspects of account maintenance and operational activity for customers and internal departments. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank's ambition to become Ireland's best personal and business bank. This is a significant opportunity to learn new skills and knowledge about every product that they offer. Full training and continuous support will be provided to assist you in contributing to our teams overall success and to your personal development.

Your Responsibilities:

• Support your team in the day to day operations.
• Provide an excellent level of customer service to both internal and external customers. This might be through letter, email or phone.
• Take ownership and deal with customer and departmental queries in an effective, professional and compliant manner.
• Perform duties in accordance with policies, procedures, whilst living the company's Values and Standards.
• Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
• Commit to continuous professional development and agree and annual performance and professional development plan with the manager.
• Continuously review skills, and be flexible and open to feedback.
• Tasks and activities are subject to Quality Assurance (QA). You must achieve satisfactory levels of QA across all tasks you perform.
• Amend any mistake you make and submit an errors template outlining actions to fix the error to the Non-financial risk team.
• Due to the changing nature of work, we encourage flexibility and a willingness to tackle new activities as required.

Requirements:

Essential

• Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary Level in five Leaving Certificate subjects (including English and Maths)
• Excellent PC skills (Word and Excel).
• Keen attention to detail with good organisational skills
• Strong communication and interpersonal skills with an ability to encourage collaboration with colleagues to deliver a seamless service.
• Ability to demonstrate initiative and follow through on tasks.
• Good time management skills with the ability to work to tight Service Level Agreements.

Desired

• Experience in financial services in either an operations or customer facing role would be an advantage.
• Knowledge of products, systems and services.