Advertising Policy Escalation Specialist
About the job
Job Title: Advertising Policy Escalation Specialist - Machine Learning & Compliance
Duration: ASAP start until 15th September 2026
Working Schedule: Hybrid (Tuesday-Thursday in office)
Working Hours: 40 per week
Job Overview:
We are seeking a highly skilled Advertising Policy Escalation Specialist to serve as the primary point of contact for high-priority ad policy issues. This role combines policy expertise, data analysis, and machine learning to ensure compliance, streamline processes, and improve overall efficiency. The ideal candidate will collaborate with cross-functional teams, analyze complex issues, and develop innovative solutions to address high-risk cases while supporting the broader sales and policy enforcement strategy.
Key Responsibilities:
Policy Escalation & Subject Matter Expertise
- Serve as the primary point of contact and subject-matter expert for high-priority ad policy escalations.
- Provide clear, actionable guidance on ad policy matters to internal teams, including sales and customer support.
- Handle escalations efficiently, ensuring high-risk policy cases are resolved in a timely manner.
Machine Learning & Automation
- Architect, build, and deploy ML systems to improve policy compliance.
- Develop a Retrieval-Augmented Generation (RAG) AI Agent to answer complex policy questions by referencing internal resources.
- Create Smart Escalation Models that assign priority scores and classification signals to route critical policy cases to the appropriate reviewers.
Data Analysis & Reporting
- Own the creation and maintenance of reliable data pipelines to support policy reporting, trend analysis, and model serving.
- Automate internal reporting and policy newsletter generation to improve team efficiency and decision-making.
Cross-Functional Collaboration
- Work closely with sales, engineering, and Trust & Safety teams to ensure cohesive ad policy enforcement.
- Embed within existing processes to analyze friction points and outdated documentation, recommending improvements.
Process Improvement & Best Practices
- Identify opportunities to enhance ad policy management and escalate solutions to relevant stakeholders.
- Contribute to the development and documentation of best practices for policy enforcement and automation initiatives.
Minimum Qualifications:
- Strong expertise in digital advertising policy and compliance.
- Experience with data analysis, pipeline management, and reporting automation.
- Familiarity with machine learning applications, ideally in policy or operational contexts.
- Excellent communication and problem-solving skills with the ability to guide internal teams.
- Proven ability to collaborate with cross-functional teams and manage escalations effectively.
Preferred Skills & Attributes:
- Experience developing AI agents or ML models for operational or compliance purposes.
- Strong understanding of automation and workflow optimization in high-volume environments.
Analytical mindset with attention to detail and ability to handle complex policy scenarios.
