Technical Support

My client is looking for a Tech Support Specialist with 3+ years of experience. This is a permanent position based in Cork.

Responsibilities:

• Delivering hands-on technical support via helpdesk, phone, and email for internal and external users.
  
  
• Troubleshooting hardware, software, and connectivity issues across Windows-based systems.
  
  
• Maintaining accurate records of support requests and resolutions using ticketing systems.
  
  
• Creating and updating support documentation and user guides.
  
  
• Assisting with system rollouts, updates, and IT projects as needed.
  
  
• Using Excel to analyze support trends, generate reports, and manage technical data.
  
  

Skills and experience

• Minimum 3 years' experience in an IT support / helpdesk / tech support role.
  
  
• Strong troubleshooting skills across a range of technical issues (hardware, software, network).
  
  
• Proficiency with Microsoft Excel (pivot tables, lookups, data analysis).
  
  
• Excellent communication and customer service skills.
  
  
• Familiarity with common helpdesk/ticketing systems (e.g., Zendesk, Jira, ServiceNow).
  
  
• Ability to manage multiple tasks and work effectively in a fast-paced environment.

For more information, please reach out today!