Parts & Service Coordinator
Location: Cork
Full-Time | Permanent | Training Provided
About:
A leading manufacturer of overhead cranes and lifting equipment, proudly established in 1979. Serving customers nationwide, design, build, and maintain a wide range of lifting solutions, with the majority of our equipment operating on 3-phase systems. Also supply various remote control units and accessories.
The Role:
We're looking for a Parts & Service Coordinator to join a busy, customer-focused team. This is a key role supporting both customers and the internal service team, managing sales enquiries, parts orders, and coordinating service callouts.
Key Responsibilities:
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Handling inbound sales calls for parts enquiries.
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Sourcing parts via online supplier portals (catalogue-based ordering system).
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Quoting parts to customers, providing lead times, and following up on orders.
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Quoting and scheduling service visits in coordination with our service team.
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Managing emergency breakdown callouts and dispatching service personnel.
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Processing online sales orders and managing component stock levels.
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Offering technical assistance on electrical-related queries where possible.
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Liaising with the service team on upcoming projects to ensure appropriate stock levels.
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Providing regular updates and reports to management, the service manager, and accounts.
Ideal Candidate:
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Background in electrical or industrial parts/equipment preferred.
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Excellent customer service and communication skills.
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Strong organisational ability and able to manage a fast-paced workload.
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Proactive, works well on own initiative, and thrives in a hands-on environment.
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Comfortable with online ordering systems and basic technical queries (full training provided).
Why Join Us?
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Established, reputable business with nationwide operations.
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Supportive team environment with full training provided.
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Opportunity to build your technical knowledge and progress within the business.
