Member Relations Partner

Member Relations Partner

Do you love connecting with people and solving problems that make a real impact? Would you like to work in an organisation with a people first culture?

If so we have an exciting opportunity for a Member Relations Partner to join a very busy growing organisation.

This role offers a hybrid working model in a fast-paced, people-focused environment.

We're looking for someone who brings energy, empathy, and a can-do attitude to every client interaction. If you're a natural problem-solver, love working with others to make things happen, and are eager to grow within an innovative, forward-thinking team - this could be your perfect next step

Role and Responsibilities

• Act as the first point of contact for our valued clients, delivering prompt, professional, and engaging support.
• Collaborate with cross-functional teams to resolve client queries and ensure a seamless experience.
• Keep client records accurate, up-to-date, and aligned with internal systems.
• Champion GDPR compliance in all communications and actions.
• Stay in the loop on business updates and actively engage in ongoing training.
• Ensure every client touchpoint is thoughtful, efficient, and leaves a lasting impression.

Key Requirements

• Strong communication skills - written, verbal, and everything in between.
• Incredible attention to detail and a natural drive for accuracy.
• A curious, solutions-focused mindset with a proactive approach.
• The ability to build trust and rapport with both clients and colleagues.
• A calm, composed presence under pressure - even when things move fast.
• A team-first attitude and genuine enthusiasm for helping others succeed.