Level: Mid-level / Experienced
Function: Clinical Systems & Data Operations
12 month contract
Overview
We are seeking a Clinical Systems Operations Associate to support the day-to-day management, maintenance, and optimisation of clinical trial systems and associated data workflows. This role involves providing operational support, contributing to system enhancements, and ensuring high standards of data quality and compliance across global clinical studies.
Key Responsibilities
- Develop and maintain a strong understanding of clinical systems, data flows, and study operations
- Provide day-to-day support for system-related queries and incidents, ensuring timely resolution and escalation where appropriate
- Assist with system updates, releases, and patch deployments, including participation in testing and validation activities
- Identify, document, and escalate system risks or issues; support root cause analysis and preventative actions
- Contribute to change management activities, including release coordination, stakeholder communication, and transition support
- Support audit and inspection readiness activities, ensuring systems and documentation meet regulatory standards
- Create and maintain user-facing materials such as training guides, FAQs, and process documentation
- Perform data-related activities, including data transfers and quality checks to ensure accuracy and integrity
- Collaborate with cross-functional teams, external partners, and global stakeholders to support system operations
- Gather and respond to user feedback to improve system usability and performance
- Contribute to operational reporting by supporting the development and tracking of system performance metrics
Core Focus Areas
Operational Support
- Provide support for system users, troubleshooting issues and ensuring compliance with applicable regulations and processes
Change & Release Management
- Support system updates through coordination, testing, and documentation
Data Quality & Compliance
- Perform data checks and support activities that ensure consistency, accuracy, and regulatory compliance
Knowledge & Training
- Maintain and enhance knowledge base content, user documentation, and training materials
Skills & Experience
Essential
- Degree in a relevant field (e.g. Life Sciences, IT, or equivalent experience)
- Experience in clinical research, clinical systems, or data management environments
- Strong analytical and problem-solving skills, with the ability to investigate and resolve issues effectively
- Excellent communication skills, with the ability to convey technical information to diverse audiences
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
- Collaborative approach, with experience working across teams and geographies
Desirable
- Familiarity with clinical trial processes and regulatory requirements (e.g. GxP, data integrity)
- Experience with clinical systems (e.g. EDC or similar platforms)
- Exposure to system configuration, validation, or testing activities
- Understanding of data management principles and quality standards
- Customer-focused mindset with a continuous improvement approach
- Adaptability and willingness to learn new systems and processes
What This Role Offers
- Opportunity to work in a global, cross-functional environment
- Exposure to clinical systems and digital technologies supporting clinical trials
- Involvement in system improvements, process optimisation, and operational excellence initiatives
