Application Support Analyst - Contract

Application Support Analyst

Cork, Ireland (Hybrid)

12 month contract

Key Responsibilities

• Application Access & Ticket Management: Action a high-volume shared Outlook inbox as the primary analyst for account setups, reactivations, role adjustments, and permission updates across specialized clinical software applications.
• Access Troubleshooting & Root-Cause Analysis: Use Power BI dashboards and application records to investigate access issues, diagnose missing permissions, and resolve account errors for clinical monitors and site staff in line with defined SLAs.
• Low-Code Operations & Data Refreshes: Run, monitor, and troubleshoot day-to-day Power BI semantic models/dataflows and Power Automate workflows supporting provisioning, system notifications, and reporting.
• Data Reconciliation & Audit Preparation: Download active user logs across external platform vendors, conducting data audits using Microsoft Excel and SharePoint to ensure consistency between internal systems and vendor records.
• Quality, SOPs & Compliance: Maintain clear technical process documentation and work instructions in Word. Support root-cause analysis for recurring application issues and ensure all user access records are audit-ready for regulatory inspections.

What We Are Looking For

• Experience: 4+ years of experience as an Application Support Analyst, IT Service Desk Specialist, User Access Administrator, or Operations Support Specialist.
• Technical Proficiency:
• Hands-on experience running, monitoring, and troubleshooting Power Automate flows.
• Practical experience navigating Power BI reports/dashboards with the ability to understand underlying dataflows/semantic models to diagnose refresh errors.
• Solid Excel skills for data reconciliation (PivotTables, filters/sorting, lookups).
• Working knowledge of Microsoft SharePoint (lists and libraries), Word, and Outlook.
• Operational Excellence: Exceptional attention to detail with a proven ability to follow strict business rules and compliance requirements accurately and consistently.
• Communication & SLA Management: Strong written communication skills to liaise professionally with cross-functional internal teams, clinical monitors, and external vendors.