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Customer Retention Agent

Job Seekers Ireland IT, Sales Telecoms

Job Summary

  • Waterford
  • Permanent
  • BBBH820022
  • Jun 22, 2022
  • Competitive
Job Description

This is an exciting opportunity to join a well-known and successful company based in Waterford City as a Customer Retentions Agent.

In this role you will support customer relationships by answering support calls and resolving issues in an effective and timely manner. If you have experience in customer service or are looking to kickstart your career in a professional and dynamic environment, we want to hear from you!

What's on offer:

  • Excellent support and full On-Site Training
  • Hybrid working options available after completion of training
  • Lucrative loyalty bonus scheme of €2,000 paid in stage over the second year with the company
  • Employee referral programme - €500 for every successful referral
  • Free mobile phone SIM - giving unlimited free calls, texts and data
  • Frequent Employee Engagement Awards such as One4All vouchers and other valuable benefits
  • Fantastic career opportunities

Responsibilities:

  • Provide relevant support and advice to customers on products, services and bills to increase & reward customer loyalty and retention
  • Upgrade customer's products and services, giving them the best value and in return earn great incentives and rewards
  • Ensure weekly service delivery targets are met on an ongoing basis
  • Keep yourself up to date with business and product information and use this knowledge to provide our customers with the best solutions and package to suit their household needs
  • Be a part of a supportive team, delivering targets, great conversion & retention of customers and offering a great customer experiences

Our Ideal Candidate:

  • Excellent listening and communication skills
  • An ability to empathise with our customers
  • Excellent attention to detail and solution orientated
  • Strong computer skills

Desired Experience:

  • Minimum 6 months customer service experience
  • Proficiency in Microsoft Office software

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

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Amy Heffernan
  • Talent Acquisition Specialist | Financial Services Recruitment
  • 353 (0) 1 4321555
  • aheffernan@morganmckinley.com