This is an exciting opportunity to join a well-known and successful company based in Waterford City as a Customer Retentions Agent.
In this role you will support customer relationships by answering support calls and resolving issues in an effective and timely manner. If you have experience in customer service or are looking to kickstart your career in a professional and dynamic environment, we want to hear from you!
What's on offer:
Excellent support and full On-Site Training
Hybrid working options available after completion of training
Lucrative loyalty bonus scheme of €2,000 paid in stage over the second year with the company
Employee referral programme - €500 for every successful referral
Free mobile phone SIM - giving unlimited free calls, texts and data
Frequent Employee Engagement Awards such as One4All vouchers and other valuable benefits
Fantastic career opportunities
Provide relevant support and advice to customers on products, services and bills to increase & reward customer loyalty and retention
Upgrade customer's products and services, giving them the best value and in return earn great incentives and rewards
Ensure weekly service delivery targets are met on an ongoing basis
Keep yourself up to date with business and product information and use this knowledge to provide our customers with the best solutions and package to suit their household needs
Be a part of a supportive team, delivering targets, great conversion & retention of customers and offering a great customer experiences
Our Ideal Candidate:
Excellent listening and communication skills
An ability to empathise with our customers
Excellent attention to detail and solution orientated
Strong computer skills
Minimum 6 months customer service experience
Proficiency in Microsoft Office software
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.