- BBBH772392 Dec 22, 2020 Competitive
Morgan McKinley have an excellent opportunity available for an experienced Operations Manager to join a new project team within this well known organisation.
You will be directly responsible for a group of Team Leaders and overseeing a high number of Customer Service staff. You will report into the Service Delivery Manager daily to brief on a range of areas, from KPI and SLA targets, financial budgets, learning and development and project updates.
This role is a 6-month contract with potential to go on longer term.
How you will spend your day:
- Deliver and grow the business unit and drive project performance
- Deliver maximum production levels through effective management of KPI's
- Increase the team's commercial awareness and understanding of SLA obligations
- Proactively engaged in coordinating key business planning activities
- Give Team Leaders feedback on a regular basis through auditing files monthly and observation of one to ones, team meetings.
- Lead by example, actively promote and foster a culture where learning and customer service are of the highest priority.
- Promote development and play a key role in coaching and mentoring
- Identifying, assessing and developing activities to improve.
The ideal candidate will possess the following skills and criteria:
- 5 years + Operational Management experience, ideally in Customer Service/Call Centre, BPO or high-volume corporate setting
- Experience managing large teams
- Strong decision making and communication skills
- Commercially aware within a challenging environment
- Can easily switch between structured, process-oriented thinking and unstructured, problem resolution
- Builds strong relationships and has strong interpersonal skills
- Strong leadership and coaching skills and empower others
- Target focused to manage SLA's
- Excellent planning and organising skills
- Highly motivated
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Consultant | Accounting & Finance | Interim & Contract