A leading contact centre with multi site operations nationwide is looking for Team Leaders and Operations Managers for immediate starts in the Limerick area.
How you will spend your day:
· Working with the Operations Manager to ensure team work efficiently.
· Stretch, Coach, develop and support your team members ensuring regular formal and informal 1:1s and compliance
· Practice values of teamwork adopting a lead by example approach with your team.
· Be familiar with and practice a consistent and reasonable approach to company policies and procedures.
· Take advantage of opportunities to identify and support staff development, succession planning, and talent management.
· Monitor, analyze (call calibration) and act to ensure quality standards are met.
· Track record of meeting targets on a daily, weekly and monthly basis.
· Lead by example, actively promote and foster a culture where learning and customer service are of the highest priority.
Our ideal candidate:
· Flexible and adaptable with a positive attitude to change.
· Possess a professional, diplomatic and analytical approach to your own specific tasks and those of your team.
· Have a high level of commercial and business focus to ensure the relevance of all activities and solutions.
· Ability to multi-task in a busy environment and deal with customer queries.
· Proficient in the use of MS Office - Word, Excel, etc
· Excellent communication skills and the ability to deal with both internal and external communication
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.