A role has come available for a highly experienced individual, to join an expanding company in Galway as a level 2 IT Helpdesk Engineer.
This is a great opportunity for an experienced Helpdesk Engineer to join a fast paced, modern company.
The successful candidate will be responsible for providing excellent customer support, all while reporting to the helpdesk manager.
Hands-on troubleshooting experience relating to Office PC's and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.
Experience with Exchange 2016 and O365 setup and administration.
Experience in Active Directory and Citrix administration.
Experience in Server Level troubleshooting.
Backup Solutions experience such as VEEAM.
Experience troubleshooting phone systems and videoconferencing systems.
Working knowledge of networking concepts and technologies.
Escalate non-standard problems and work with other support parties.
Willing to travel across different sites as and when required.
Third level Technical qualification preferred, or alternative.
Microsoft MCP or CompTIA A+ Networking qualification.
Min of 5 years IT support experience in a similar role.
Excellent technical aptitude and troubleshooting skills.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.