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Technical Support Engineer

Job Seekers Ireland IT Technology

Job Summary

  • Dublin
  • Permanent
  • BBBH784534
  • Jun 09, 2021
  • Competitive
Job Description

This position is specifically for Technical Support Engineer candidates who will be part of a global team. You will be responsible for diagnosing and troubleshooting software problems.

Job Title: Technical Support Engineer

Location: Dublin 15

This position is specifically for Technical Support Engineer candidates who will be part of a global team. You will be responsible for diagnosing and troubleshooting software problems for the organisation's application server.

Responsibilities:

  • Working with System Administrators and Developers for the world's leading companies in industries including banking, commerce, insurance, social media, transportation, and government.
  • Providing remote technical support assistance to our clients using Problem Determination and Problem Source Identification skills, by interpreting product traces and logs, and analyzing system dumps, to solve complex technical problems.
  • In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause towards resolution or the problem's root cause
  • Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.

Requirements:

  • Experience in Software troubleshooting and diagnostics
  • Knowledge in Java diagnosis and debugging technologies
  • Experience in Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services)
  • Experience in customer support processes

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Sarah Hickey
Sarah Hickey
  • Consultant | IT Recruitment
  • 353 (0) 1 4321555
  • sarahhickey@morganmckinley.com