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Program Manager

Job Seekers Ireland Project, Transformation & Consulting Technology

Job Summary

  • Dublin
  • Contract
  • BBBH793972
  • Sep 22, 2021
  • Competitive
Job Description

A leading Tech Company is looking for an experienced Program Manager to join their PSO team. Great for someone with Program Management experience with a good Analytical & Problem Solving skill set

Our mission is to give people the power to build community and bring the world closer together. We're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, we are builders at heart.

Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

PSO's mission is to build a service engine that solves the problems customers have today and prevent tomorrow's. Solving problems is at the core of what we do. We think in the customers' shoes and strive to solve problems at the root and at scale. We embrace a culture of innovation, ownership, & accountability.

PSO helps businesses achieve their goals through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable support processes. Our unique view on both product and service allows us to partner with teams across our company to drive our business forward by representing the voice of the community and by combining quantitative with qualitative insights to drive product launches, improvements and scale operations. We work closely with our cross-functional partners in Sales & Product, leveraging the data and insights we are uniquely positioned to gather to enable our businesses to thrive.

The ideal candidate is analytical, structured, and detail-oriented with a passion for growing community satisfaction through efficient operations and service excellence, and has a keen eye for identifying and scaling processes and workflow opportunities.


  • Enable a high-quality customer experience and operational efficiency through process documentation, analysis, and optimization
  • Build end-to-end customer support workflow mapping, identification and removal of bottlenecks, and customer journey optimizations
  • Analyze support cases, gather insights, and identify opportunities for process and customer improvements
  • Proactively identify and implement process improvements and technological innovations
  • Inform, influence, and execute new processes based on sound analysis and impact metrics that lead to improvements in quality of support

Minimum Qualifications

  • Bachelor's degree with 2+ years of relevant experience
  • Analytical and problem-solving experience to assess, analyze, troubleshoot, and resolve issues
  • Experience initiating and driving projects to completion with minimal guidance
  • Experience leading data-driven projects and communicating the results of analysis and insights to technical and non technical audiences
  • Communicate feedback, challenges, roadblocks, and insights effectively and concisely to appropriate audiences and stakeholders
  • Strong verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • Strong ability to work independently and manage one's time.
  • Strong knowledge of computer software, such as MS Excel, and collaborative software, such as Google Docs, Slides, and Sheets

Preferred Qualifications

  • Process excellence mindset with certifications in lean / six sigma is preferred
  • Experience or familiarity with delivering programs through outsourced vendor partners
  • Experience working with or in support of diverse communities
  • Knowledge of advertising products is preferred.
  • PMI or PMP certification preferred.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.



Consultant Details

Consultant Details

Aoife Dorgan
Aoife Dorgan
  • Consultant | Remote Delivery
  • +353 21 2300 300