We are looking for a fluent German speaker with 1 year of Customer/ Tech Support experience, for an excellent opportunity to work with a large Multinational Company in Dublin.
Job Title: Product Support Specialist -German
Salary: 40,000€ base
Location: Dublin 2
Type of Role: Permanent, Full Time
This is an excellent opportunity for a Product Support Specialist, fluent in German, to work for a continuously growing multinational SaaS company operating in the Computer Software Industry.
Effectively resolve a high volume of customer enquiries via email, live chat,
phone and screen sharing in an accurate and timely manner.
Monitor and respond to user-reported issues as well as infrastructure alerts
promptly and professionally, and ensure issues are tracked through to resolution.
Proactively identify improvements to the product, isolate and reproduce bugs
and otherwise determine high-impact opportunities to enhance the customer
Come up with alternate or unique solutions based on best practices for technical
scenarios to help clients achieve their goals and help them to utilize the
Work collaboratively with development teams to drive stability, operational excellence, and
a culture of efficiency.
Enhance customer experience of our clients through timely and thoughtful responses.
Fluent in English and German.
1-2 years of experience with front-end, real-time customer service -specifically with SaaS solutions.
Excellent communication skills.
Strong analytical and problem solving skills.
Ability to efficiently manage time in order to respond to a significant number of emails, live chats and phone calls per day and produce high quality answers.
A passion for providing support to customers and clients.
A self-motivated, curious and proactive team player mindset.
Ability to work under pressure in a high volume role.
Prior experience in software/technical support is a plus.
Ability and desire to work from 10am-6pm GMT hours.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.