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Operations Administrator - Deeds

Job Seekers Ireland Financial Services Financial Services

Job Summary

  • Dublin City Centre
  • Temporary
  • BBBH782036
  • May 11, 2021
  • Competitive
Job Description

This is an existing role within the banks Deeds team who will provide effective and efficient support for the operation of the team providing a high quality customer focused service

Operations Administrator - Deeds

Job Purpose:

This is an existing role within the banks Deeds team who will provide effective and efficient support for the operation of the team in conjunction with the existing Team Associate and Team Manager providing a high quality customer focused service.

Key Responsibilities:

  • Assist management in the maintenance of a strong customer focused culture ensuring team SLA and KPI's are managed and maintained
  • Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail
  • The utilisation of operations management tools and techniques to
    • Ensure that daily/weekly workload is effectively managed and delegated
    • Ensure all SLA's are met and exceeded where possible
    • Ensure the area Forecast-Plan-Control-Review cycle is in place
    • Identification and implement process improvements and efficiencies
  • The ongoing maintenance and development of robust control environment within the Deeds team
  • Proactive follow up case load and appropriate escalation of issues with the Legal Unit, ASU and / or Law Society
  • Ensure that operation risk events are correctly reported, managed and closed within agreed SLAs. This includes root cause analysis of operation risk events and ensure that appropriate actions are taken to prevent re-occurrence
  • The investigation, resolution, tracking and root-cause analysis of customer complaints
  • Assist and support management in the maintenance of a culture of continuous improvement and assist in the implementing of change
  • Support the management team in terms of coaching, communications, employee motivation and morale and overall staff development within the team
  • Assist management in the completion of staff performance reviews
  • Management Information Reporting - ensure that appropriate management information reporting is in place to provide accurate and up to date information to all relevant parties
  • Communicate to management on problems which arise and suggest solution how to overcome them
  • Assist existing Team Associate and Team Manager and team members with ad hoc administrative duties where required
  • Daily task and time management (keeping all tasks, escalations, TOE's , Vacates, ATR requests, mailboxes up to date)
  • Provide support/assistance to other team members
  • Adhere to the Bank's various operating standards such as Compliance, Service and Complaints Handling

Education and Experience:

  • Previous Banking experience is essential
  • Experience of mortgages/charges/burdens and registration procedures and processes in both Land Registry and Registry of Deeds
  • Ability to work on a team is essential as well as the ability to work on own initiative
  • A minimum of 3 years conveyancing experience obtained in a Solicitors practice or Financial Institution
  • MS Excel - Advanced level - practical knowledge

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Fiona Durkin
Fiona Durkin
  • Talent Acquisition Specialist
  • 01 6324650
  • fdurkin@morganmckinley.com